Payment and Cancellation Policy
We are excited to work with you and get your body moving better. Here are a few details for payment and cancellation policy to help make things go as smoothly as possible.
Personal Training Sessions & Small Group Training Session Payment Policy
Payment for personal training & small group training session packages are processed on a recurring billing system. You will be billed monthly for your training sessions, with the rate based on the number of weekly sessions reserved for you. You will be charged for the same amount and on the same date each month. Purchases are non-refundable and cannot be shared among clients.
Private Training Session Cancellation & Make up Policy
- Pelvic Floor & Core Rehabilitation
- Muscle Activation Techniques
- Hypopressives Training
- Personal Training
We have operate on a scheduled appointment basis for all Private Training sessions, and your private training time slot is reserved for you. Trainers and private studios are booked exclusively for you so there is a strict 48 hour cancellation policy. Full price will be charged for missed sessions. Special considerations may apply. If you can’t make it in for a session, we do offer the courtesy to be able to schedule into another time slot within your agreement (3 or 6 months). It is recommended that all cancelled session be rescheduled within the same month to ensure consistency and fitness progress.
Small Group Training Session Cancellation & Make Up Session Policy
You are responsible for the time slots that we have reserved for you. If you know you will be away, then it is up to you to make up the session sometime during your 3 or 6 month commitment, provided that you have given us 24 hours notice (see cancellation policy) or if it was an emergency (we will allow a pass for 1 session only). We have training sessions schedule 6 days per week, so you have plenty of flexibility to get your training sessions completed.
This system tends to result in people missing fewer sessions, which is a good thing if you have health, fitness and performance goals! The other benefit, is that if you have committed to training with us for 6 months, you get 1 free week of training! It would be 2 weeks, but we are closed 2 weeks each year (1 week in summer, 1 week in December)
We have operate on a scheduled appointment basis - you commit to the same time slot each week. We require 24 hours notice for Small Group Training when cancelling an appointment. No charge will be levied should you cancel with MORE than 24 hours' notice given. Should you cancel less that the required time period, your session will be forfeited. If you can’t make it in for a session, we do offer the courtesy to be able to schedule into another time slot within your agreement period (3 months, 6 months) There are no carry overs into the next term. No exceptions. It is recommended that all cancelled sessions be rescheduled within the same month to ensure consistency and fitness progress.